Mine! London Terms & Conditions

These are the terms and conditions of Mine! London. By using this website, you agree to be bound by these terms.

Copyright

(i) The contents of this site are the property of Rachel Burgess and are protected by UK and International copyright laws. These contents include but are not limited to the following : web site design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof.

(ii) Portions of this website may be copied electronically or printed in hard copy for the purpose of facilitating the purchase of the merchandise included in the website. Any other use of this website, without the prior written permission of Rachel Burgess, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given by Rachel Burgess : reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website. All rights reserved.

Governing Law

Transactions between our customers and ourselves, which form the basis of a legal contract shall be governed by and interpreted in accordance with English law or Scottish law, as appropriate, and the English or Scottish courts, as appropriate, will have jurisdiction to resolve any disputes between the parties.

Privacy Policy

Please refer to our Privacy Policy for full details on what information we collect and store, and how it is used.

Security

Mine! London uses the E-pages ecommerce system and Paypal payment systems. Both are well-recognised for being safe, using industry standard security software to encrypt all your personal information including name & address and credit card details so that it cannot be read when the information is sent over the Internet.

Delivery

We send out all our orders by Royal Mail or by courier and we aim to send these out within 14 days. Plain blankets are sent out within 7 days. If you need your blanket very urgently, just give us a buzz or send an email and we will see what we can do. However at certain very busy times we retain the right to delay delivery. Postage and packaging will be charged at a fixed rate of £4.95 per order within the UK and N. Ireland, or just £1.50 for face cloths. Please contact us for delivery outside of the UK mainland.

Returning Goods

These blankets and towels are made especially for you by hand. All attention and due care is taken to make sure that these are beautifully presented but as they are individually done by hand, there may be tiny differences which we hope you agree only add to the charm of these blankets. If you are very unhappy with your blanket for whatever reason, please send it back (Royal Mail Recorded Signed For) within 14 days of receipt we will refund your money. Return of goods made by you outside this period may not be accepted by us and may be returned to you at your expense. If, in our sole discretion, we decide to accept a late return of goods from you, we reserve the right to make a charge of £4.95 to cover the cost of processing the late return.

General Returns

Send your returns to:

Returns
Mine! London
22 Kings Crescent West
Chester
CH3 5TQ

You must obtain and keep a certificate of posting from the post office or a receipt from the courier. Please allow 21 days for your account to be credited with any returns (we reserve the right not to refund any item returned not in new condition or after the 14-day period).

Faulty or Damaged Goods

Faulty or damaged items must be returned to us within 14 working days of receipt. Please ensure you keep a receipt from the post office or courier so we can credit your account if your parcel goes astray. We will refund to you the full amount, including postage or if you wish, replace the item.

This returns policy does not affect your statutory rights.

Right To Cancel

Once an order has been placed it is not possible to cancel this order.

Customer Satisfaction

If you have cause to make a complaint or cancellation about any of our products or services, please contact us, or put all the relevant details in an e-mail to rachel@minelondon.com, or telephone 07739 580857. We undertake to deal with any complaints speedily and sympathetically.

Data Protection

Your custom and our relationship is most valuable to us. We will not divulge, lend or sell your personal details, including, name, address, telephone/mobile numbers or emails to any other person or organisation. Please refer to our Privacy Policy for full details.