We send out all our orders by Royal Mail or by courier and we aim to send these out within 14 days. Plain blankets are sent out within 7 days. If you need your blanket very urgently, just give us a buzz or send an email and we will see what we can do. However at certain very busy times we retain the right to delay delivery. Postage and packaging will be charged at a fixed rate of £4.95 per order within the UK and N. Ireland. Please contact us for delivery outside of the UK mainland.
Returns & Refunds
These blankets and towels are made especially for you by hand. All attention and due care is taken to make sure that these are beautifully presented but as they are individually done by hand, there may be tiny differences which we hope you agree only add to the charm of these blankets. If you are very unhappy with your blanket for whatever reason, please send it back (Royal Mail Recorded Signed For) within 14 days of receipt we will refund your money. Return of goods made by you outside this period may not be accepted by us and may be returned to you at your expense. If, in our sole discretion, we decide to accept a late return of goods from you, we reserve the right to make a charge of £4.95 to cover the cost of processing the late return.
Send your returns to:
22 Kings Crescent West
You must obtain and keep a certificate of posting from the post office or a receipt from the courier. Please allow 21 days for your account to be credited with any returns (we reserve the right not to refund any item returned not in new condition or after the 14-day period).
Faulty or damaged items must be returned to us within 14 working days of receipt. Please ensure you keep a receipt from the post office or courier so we can credit your account if your parcel goes astray. We will refund to you the full amount, including postage or if you wish, replace the item.
This returns policy does not affect your statutory rights.